Refund policy

Returns & Refunds

Last updated 11 October 2026

Every Contemplo print is made to order for you. This policy explains what happens if something isn't right. Nothing in it limits your rights under the Australian Consumer Law.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Damaged, faulty or incorrect orders

If your print or frame arrives damaged, faulty, or is not what you ordered, please email us at info@contemplo.shop as soon as possible with your order number, a short description and photos of the item and packaging. Contacting us promptly (ideally within 14 days of delivery) helps us resolve it quickly with the carrier, but it does not limit your rights. Where there is a problem we will replace, reprint, repair or refund in line with the Australian Consumer Law, and we will cover reasonable return shipping.

Change of mind

Because each work is printed and framed specifically to your order, we do not offer refunds or exchanges for change of mind, including choosing the wrong size or finish. Please use our free mock-up service or contact us before ordering if you are unsure. This does not affect your rights where a product has a fault or does not match its description.

Cancellations

You may cancel your order for a full refund within 24 hours of purchase by emailing us. After that, production will usually have started; if it hasn't, we will still do our best to cancel.

Lost in transit

If your order is confirmed lost by the carrier, we will reprint and reship it free of charge or refund you in full.

Incorrect address

Please check your delivery address at checkout. If an order is returned to us because of an incorrect address supplied by the customer, we will contact you to arrange re-delivery, and re-delivery costs may apply.

Refunds

Approved refunds are made to your original payment method, usually within 5–10 business days.

Contact

Contemplo, Gold Coast, Queensland, Australia · info@contemplo.shop